Managed IT Services
Let Towne Computers Manage Your IT, So You Can Manage Your Business.
When Towne Computers becomes your Managed Service Provider you will gain more than just a dedicated IT Department. We become an extension of your business and a true partner. We will become your virtual CIO, guiding and advising you in all of the IT related aspects of your business. Whether it is hardware, software or vendor related we will take care of it. Put your trust in us and we will not let you down.
Towne Computers offers both Pre-built Service Agreements and Custom Service Agreements to cover your IT needs, no matter what the size of your business. All of our Service Plans are based on a flat monthly fee allowing you the ability to budget your IT costs annually. This allows us to assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime - as a true Partner should!
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Pre-built Service Agreements Follow the Links Below for Further Details
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Service Agreement Comparison |
First Class |
Premier |
Economy |
Basic |
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Network Management |
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24hr Monitoring |
ü |
ü |
ü |
ü |
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Virus Scan and Malware Support |
ü |
ü |
ü |
ü |
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Software Updates |
ü |
ü |
ü |
ü |
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Firewall and Security Services |
ü |
ü |
ü |
ü |
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Support Ticket System |
ü |
ü |
ü |
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Live Chat and Remote Assistance* |
ü |
ü |
ü |
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Monthly Network Statistic Reports |
ü |
ü |
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Hardware/Software Management |
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24hr Monitoring |
ü |
ü |
ü |
ü |
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Onsite Support* |
ü |
ü |
ü |
ü |
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Remote Support* |
ü |
ü |
ü |
ü |
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Vendor Management |
ü |
ü |
ü |
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Monthly Usage and Statistics Support |
ü |
ü |
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Warranty Management |
ü |
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License Management |
ü |
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Backup Management |
ü |
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*Hours available will vary with each plan |