o First Class Package will include the following:
o Unlimited Network Monitoring and Remote Assistance!
o 24hr Network Monitoring by a TCI certified Tech!
o Monthly Network usage and statistics reports!
o TCI hosted support Ticket system!
o 24hr Live Chat and Remote Assistance!
o Virus Scan and Malware support!
o Software updates done regularly!
o Firewall and Security Services!
o Hardware/Software Management!
o 24hr Hardware/Software Monitoring by a TCI certified Tech!
o 156 Hrs Per year Onsite Hardware/Software installation, configuration and repair! (Reduced rates at a savings of ≈33% Per Hour will be applied to any hours over the initial 156 of the package!)
o Unlimited Remote Software installation and configuration! (Software determines the extent of remote support available.)
o Monthly Hardware/Software usage and statistics report! (Hardware/Software determines the extent of monitoring available. Speak to a TCI Representative about purchasing hardware/software that has optimal monitoring capabilities.)
o Vendor Management!
o Warranty Management!
o License Management!
o Backup management and monitoring! |